Frequently
Asked Questions

ATOM The questions buyers ask us most often. If yours is not here, send it to us and we will answer it directly.

How do I request a quotation?

Use the Request quote button on any product, or the form on the contact page. You can also email [email protected] or message us on WhatsApp at +86 199 7080 5033.

Which brands do you supply?

This site lists Alfa Laval, Allen-Bradley, ABB, Ashcroft, Autonics, Eaton, Endress+Hauser, Fuji Electric, GPI, Honeywell, MSA, Omron, Schneider Electric, SICK, Siemens and Yaskawa. If the brand you need is not listed, send us the model number anyway and we will tell you whether we can source it.

What should I include in my enquiry?

The model number, the quantity, and the delivery destination. A target price helps, and so does any requirement about condition, packaging or certification. The more detail you give, the faster we can quote.

Do you ship outside China?

Yes, we handle export orders. Shipping method, Incoterms and transit time are confirmed with each quotation, because they depend on the destination and on the weight and size of the items.

Are the products new and original?

Tell us your requirement about country of origin, condition and certification when you enquire and we will confirm exactly what we are quoting for in writing, before you commit to anything.

What are your minimum order quantity and lead time?

Both depend on the item. Send us the model number and quantity and we will state the lead time and any minimum in the quotation.

What payment methods do you accept?

Payment terms are agreed per order and stated on the quotation. Ask us what is possible for your country and order size.

Is there a warranty?

Warranty terms depend on the product and the manufacturer. Tell us what you need and we will set out what applies to the items we quote.

Can you help with selection, installation or repair?

Our work covers consulting, sales, installation, repair and technical support. Describe what you need and we will tell you how we can help.

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